BOOKING, CANCELLATION AND POLICIES

Due to high demand, Xcentric has a new booking policy designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients. Thank you for taking the time to read, understand and appreciate how we bring the best customer service to you. Please help us maintain this good service by providing us with the following small courtesies.

At Xcentric we strive to make your experience as pleasant as possible.

  • Walk-ins and same-day appointments: We love walk-ins and will always do our best to accommodate, however we do get very busy & receive an enormous amount of prebooked appointments and therefore cannot guarantee a space for spontaneous walk-ins. If you need a certain time or want to come in with a friend, we recommend calling in advance for appointments.

  • Appointments: Being fashionably late is great for cocktail parties but a nightmare for our stylists and other clients that follow. If you are running late, we have a 15 minute grace period and will try to accommodate you the best we can, however we may not be able to perform the full service booked.  

  • Cancellations: No-shows and last minute cancellations is an enormous disadvantage to our stylists. This also means that other clients cannot book those time slots with us. We kindly ask that you give us 48 hours notice so that someone else may visit the salon. Time is important to us all. If a 48 hour notice is not given, 50% of your scheduled service will be required as a deposit to book your next appointment.  After 2 no-shows/last minute cancellations, you will be charged 100% of the missed service and will require a 50% deposit on all future bookings. Please be considerate.

*This deposit will NOT go towards the total of your next appointment*

  • Deposits for New Clients: Due to high volumes of last-minute cancellations and no-shows, our stylists require a deposit at the time of booking the appointment. The deposit will then be used towards the full-service fee. If you need to cancel or make any changes to this appointment please notify us 48 hours prior to your scheduled appointment, to avoid losing your full deposit. 

  • Call/email Reminders: Upon request, we do call or email reminders 48 hours before your scheduled appointment. This is a complimentary service – we do not suggest that it be relied on as your only means of remembering your appointment. Technology is often a subject of flaw or fault.

  • Returns/Refunds: If a product isn’t the right fit for your hair, you may bring it back for an exchange or full refund. Products must be returned in new or gently used condition with the original receipt within 14 days of purchase.
    There will be no refunds on any hair services. We guarantee our work and want you to be completely satisfied with your hair. Please do not hesitate to contact the salon and our stylists can do their best to accommodate you.  

We thank you for understanding!